An Edens Corporation Company
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INCOMING CALL CENTER / RESERVATIONS (Center City)


Description

A Philadelphia based company has immediate need for skilled call center / customer service professionals. Our Call Center Representative will be responsible for inbound calls for scheduling transportation for seniors and disabled patrons. This is a full time temporary contractual assignment (5 year contract).

The ideal candidate will have at least 2 years of Inbound Call Center experience, be comfortable in a fast paced, high call volume atmosphere, be highly motivated and have an excellent speaking voice. Providing top-notch customer service, and being able to handle conflict is an absolute must.

There will be three weeks of training Monday thru Friday, 8 am – 4 pm . After training, the hours of operation will be 7 am – 4 pm.

The position requires a commitment to work weekends and holidays.

Being punctual and having excellent attendance record is necessary.


Click here to complete an Employment Application for the Call Center Representative position.


Objective

The reservationist’s primary responsibility is to handle incoming calls, which will be primarily working the senior and disable community by arranging transportation. The reservationist will be required to provide an ultimate level of service to all CCT customers as well as SEPTA employees 365 days a year.

 

Qualifications:

  • High school diploma from an accredited institution
  • Clean Criminal Background
  • Past work experience in call center activities / customer service
  • Must be able to work weekends, holidays, split days, etc.

 

Duties and Responsibilities:

  • Maintain complete knowledge of any comply with all departmental policies and procedures
  • Answer inbound calls professionally.
  • Process transportation requests, changes, cancellations, and group trips received by telephone, fax, mail and internally using the current scheduling software.
  • Complete call logs.
  • Provide customers with service information and respond to customer inquiries.
  • Review and update multiple software applications simultaneously to analyze and determine customers’ trip eligibility.
  • Coordinate with other departments to ensure the accuracy of customer and travel information.
  • Provide Paratransit and accessible fixed-route service information; assist patrons with conditional eligibility with alternative travel.
  • Route calls to appropriate resource.
  • Follow-up customer calls where necessary.
  • Recognize, document, and inform the supervisor regarding the trends in internal and external customer calls.
  • Provide feedback regularly on the effectiveness and soundness of policies and procedures of the Reservations Department.
  • Assist in the training process by cross training new hires.
  • Clerical duties which includes faxing, filing, processing and copying paperwork.
  • Other duties as assigned.

Click here to complete an Employment Application for the Call Center Representative position.





Edens Transit is an Equal Opportunity Employer